FAQ’s for wine purchases

If you have any doubts about the purchase process, shipping queries, user accounts or security at our online store, we are here to put you at ease. If you are still have some doubts, please don’t hesitate to contact us. We would love to help you.

Purchase Process

For any question on how to buy wine, how to place an order or how to pay it, find the answer here.

User Accounts

All the information you need regarding user accounts at Decántalo. What advantages do you have when you register, what services we can offer and how the point system works.

Security & Privacy

All information about data protection and secure payment systems.

Shipping

At Decántalo, we appreciate how important it is that the delivery service works well. If you want to know how our wines are prepared for the shipping and what to do if there is an incident during the transport, find more information here.