EN
FAQ's, Shipping
At Decántalo we are fully aware of the importance of a good delivery service. If you would like to know how we send our wine, and what happens in the case of an accident, find out here. If you still have any doubts, please get in touch with us. We would love to help you.
Shipping
- 1How much does shipping cost?
Here you can find the list of countries where we currently deliver to.
Click on the desired country for pricings:
Shipping has been optimised for boxes of 6,12, and 18 bottles. If you want to save money on transport, please keep this in mind when placing your order.We have special discounts on transport costs for orders over a certain quantity depending on your country. Please check the pricing page for more information.
Offers of free transport or discounts of 50% are not applicable for sales of en primeur wines.
- 2The wine is very fragile. How do you ship it?
At Decántalo we love wine and we know full well the importance and how fragile shipping wine can be.
This is why we use special reinforced cardboard boxes, with separate inside compartments that create air chambers to avoid contact , which previously would have resulted in broken bottles.![]()
- 3Who manages the deliveries?
We work with various shipping companies.
Depending on your country, the website will give you a list of available delivery options for you to chose from that suits you best in relation to price and delivery time.
All our logistics partners are fully trustworthy and have passed quality to controls to guarantee the minimal amount of incidents possible.
If you need to ship urgently or to place an order over 120 bottles, please get in touch with our customer service department at [email protected]lo.comand we will try to provide you with a custom-made offer. - 4How long does it take to receive my order?
Delivery times vary depending on destination and selected carrier. Throughout the purchase process we will keep you informed on your order’s delivery date, so that you can keep track of when you will receive it. Click on your country to find out the estimated delivery time:
- 5 Can I track my order online?
Yes, when the transport company collects your order from our store, you will receive an email with a link. This link will allow you to track your order. - 6 I am away from home a lot, what can I do?
Some countries have the option of sending the order to a pick-up point with flexible opening hours and even the option to pick the order up on a Saturday. If this service is not available in your country of delivery, we would recommend that you send your order to your workplace or an address where someone is usually available.
Nevertheless, the delivery companies will attempt various deliveries and in the case that they can’t make the drop off, you will always have the option to go the closest logistic center to pick up your order. - 7 Can I send the wine to a hotel or to a holiday apartment?
Yes, of course, when you are at the hotel please advise them that we will make a delivery. In the case that you want to send wine to a hotel, please indicate the dates when you will be staying at the hotel and along with the necessary hotel information, including room number, if you have it obviously.
- 8 I want to receive the wine in their original wooden cases, is this possible?
It is possible, yes, but please contact our customer service department at [email protected] to find out the cost of shipping.
- 9 What should I do if I have received a broken bottle?
The packaging is designed to avoid breakages and are partners are fully aware of the fragility of our products, but sometimes the bottles do break.
Please, carefully examine the box when you receive the order.
Our transport companies do not allow returns if our customers open the box in their presence, but please do check if you can see any signs of damp patches on the outside of the box. If so, please do not accept the delivery. Our partners will identify us and we will automatically send you a new delivery at no extra cost to you. - 10 What should I do if the order is incomplete or not what I bought?
We try to make sure that this doesn’t happen, but if we make an error preparing your order, simply send us an email to [email protected]Please mention your details and we will send you the missing item at no extra cost or we will refund you the money for the item.
- 11Wine imports to Switzerland
The prices you see listed on Decántalo are Duty Paid prices. This means that all expenses to be paid for Switzerland are included in the price. What you pay on Decántalo will be the final price, no added expenses. The wine price includes everything, 7.7% Swiss VAT and import costs. No nasty surprises.
- 12Can I pick up my deliver to save on transport costs?
Yes, you can pick up your order from our store in Barcelona, C/Piquer nº 6. .
Pick up hours: Monday-Thursday: 9am to 6:30pm and Fridays: 9am to 3pm
