If you have doubts about how to buy wine, how to make an order or a payment, find out here. If you still have a doubt, please get in touch with us. We would love to help you.
Making an order at Decántalo is easy:Browse through our listings until you find the wine that you like. Enter the number of bottles that you wish to purchase. By default the quantity is set to 1, but that is easy to change. Click the button “buy” to confirm.
A window will pop up asking if you wish to continue shopping or go to the shopping basket. Repeat this process until you have everything that you may want.
When you have finished choosing all your wines, go to the shopping basket page. Once you get there, make sure that you correctly have all your items. This page allows you to add or remove bottles and to delete an item if you made a mistake.
Once you are sure that you have all the products you wanted, click the button “checkout” to start the payment process.
Firstly, you start by logging in. If you are already a client, enter your user details as per normal. If this is your first time, please enter your details to create an account with us. Creating an account is totally free, and with each purchase that you make, you will earn points which can be exchanged for wine.
Once logged in, we will ask you for your billing and delivery addresses.
A warm reminder, the more information you can provide, the easier this will make your delivery.
We will ask for a mobile number to contact you in case of emergency. As a general rule of thumb, our logistics partners can not call before making the drop off.
Choose your prefered payment method: Credit card or bank transfer.
Decántalo works with Adyen, a company that specialises in safe international transactions that accepts all types of payment.
Your order has now been made. You can now receive your order from the comforts of your own home.
Yes, of course!
Decántalo sends orders all over the EU, Switzerland and to USA.
Please have a look at our shipping page for information about costs and delivery times for your country.