Shipping 

Decántalo > Help  > Shipping 

In decantalo.com we appreciate how important it is that the delivery service works well. If you want to know how we send the wine and what to do if there is an incident, find information here.


How much costs the shipment?

Transportation is optimized for cases of 6 bottles. If you want to save on transport keep that in mind. By this table you will know that transportation will cost you depending on where you live.

Prices shown in this table include VAT

1-6 bt 7-12 bt 13-18 bt 19-24 bt 25-30 bt 31-36 bt 37-42 bt
España - Catalunya 7.00 € 9.90 € 11.90 € 15.90 € 18.50 € 22.50 € 25.50 €
España - Illes Balears 9.50 € 17.50 € 23.90 € 24.90 € 29.90 € 30.90 € 34.90 €
España - Resto de peninsula 8.90 € 11.90 € 15.90 € 18.50 € 22.90 € 27.50 € 33.50 €
Spain - Barcelona city 4.34 € 6.81 € 6.81 € 6.81 € 6.81 € 6.81 € 6.81 €
Austria  20.90 € 29.90 € 38.90 € 47.90 € 53.50 € 57.90 € 59.90 €
Belgium  17.90 € 23.50 € 28.50 € 37.90 € 42.50 € 49.00 € 58.90 €
Bulgaria  39.90 € 46.90 € 51.90 € 85.90 € 98.90 € 105.90 € 135.00 €
Czech Republic  20.90 € 24.90 € 29.90 € 49.90 € 53.90 € 58.90 € 79.90 €
Denmark  24.90 € 28.90 € 30.90 € 45.50 € 53.90 € 59.90 € 75.50 €
Estonia  29.90 € 37.90 € 42.90 € 72.90 € 78.90 € 82.90 € 99.90 €
Finland  34.90 € 40.90 € 46.90 € 72.90 € 85.90 € 92.90 € 104.90 €
France 18.50 € 21.50 € 24.90 € 38.90 € 41.90 € 49.90 € 57.90 €
Germany  16.50 € 20.90 € 23.50 € 31.90 € 39.90 € 45.00 € 52.90 €
Greece  41.90 € 49.90 € 59.90 € 69.90 € 79.90 € 86.90 € 94.90 €
Hungary  24.90 € 29.90 € 32.90 € 56.90 € 61.90 € 65.90 € 89.90 €
Ireland  27.90 € 32.90 € 36.90 € 65.90 € 69.90 € 74.90 € 99.90 €
Italy  21.90 € 24.50 € 28.90 € 45.90 € 48.90 € 58.50 € 68.50 €
Latvia  30.90 € 36.90 € 40.90 € 70.90 € 78.90 € 79.90 € 105.90 €
Lithuania  30.90 € 36.90 € 40.90 € 70.90 € 78.90 € 79.90 € 104.90 €
Luxembourg  19.90 € 21.90 € 25.50 € 43.90 € 46.90 € 50.90 € 65.90 €
Netherlands  17.90 € 28.90 € 36.90 € 41.90 € 48.90 € 51.50 € 58.90 €
Poland  21.90 € 25.90 € 29.90 € 51.90 € 55.90 € 60.90 € 80.90 €
Portugal  8.50 € 12.50 € 15.90 € 18.50 € 23.50 € 28.50 € 37.50 €
Romania  34.90 € 41.90 € 45.90 € 80.90 € 87.90 € 92.50 € 127.50 €
Slovakia  24.90 € 30.90 € 35.90 € 58.90 € 64.90 € 68.90 € 90.50 €
Slovenia  24.90 € 32.90 € 35.90 € 58.90 € 64.90 € 68.90 € 88.90 €
Sweden  24.90 € 30.90 € 36.90 € 56.90 € 59.90 € 72.00 € 86.50 €
Switzerland  43.00 € 52.00 € 63.00 € 72.00 € 82.00 € 92.00 € 99.00 €
United Kingdom  21.90 € 33.90 € 41.90 € 46.90 € 51.90 € 55.90 € 66.50 €

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Wine is very fragile, how do you deliver it safely?

At decantalo.com we love wine and we understand just how important and delicate it is to transport. That's why we created special reinforced cardboard boxes with an interior cardboard bottle sleeve that creates air chambers between the bottles to prevent contact breakage.

In addition, the bottle may be recycled for storing your bottles in the cellar!



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Caja para transporte de vino

Who will handle the delivery?

We work with several transport suppliers: SEUR, UPS, TNT and DPD. Depending on the number of bottles ordered and the address where they must be delivered your order will be handled by one supplier or another. All of the are worthy of our trust and have passed our quality controls to ensure the lowest number of incidences. 

We currently offer road shipment services only to ensure the safety of the goods, since air transport increases the chances of breakage.


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How long does it take to recieve the order?

International orders will be served between 4 and a maximum of 7 working days.


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Generally, I am not at home for many hours during the day. How can I receive my order?

We recommend that you provide as much information as possible about where and how we can best deliver your order and at what times we can reach you and when. Please, provide a phone number where you can be easily contacted in order to coordinate the delivery service. This allows us to offer you the most efficient the delivery service possible.


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I'm never at home. Can I collect the order from an office?

If you are never at home in hours that are compatible with our courier’s delivery schedules, we recommend that you ask to have the wine sent to your place of work, as it is not possible to collect the wine from the courier’s offices.


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What should I do if a bottle has broken?

The packaging is designed to avoid breakages and our partners are well aware of the fragility of the product, but accidents can happen.


Please, check your order carefully when you receive it. 

The courier does not allow returning the product if the client has opened the parcel in their presence, but you can check it from the outside and in case you detect dampness in the box, please, do not accept the parcel. The courier will notify the incident to us and a new shipment will be sent to you immediately at no cost.


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What should I do if my order is incomplete or does not match what I bought?

If we made a mistake in preparing your order, just send an email to info@decantalo.com including your contact details and your parcel will be replaced at no cost.


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Can I collect the order at any store?

Yes, you can collect it in our store in Barcelona.
Please, check the address and the collecting times.


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Tienda

 
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Decántalo is a joint project of Celler Can Dani   and