FAQ's, Buying process

If you have doubts about how to buy wine, how to make an order or a payment, find out here. If you still have a doubt, please get in touch with us. We would love to help you.

Proceso de compra
Buying process
  • 1How to make an order?

    Making an order at Decántalo is easy:

    Browse through our listings until you find the wine that you like. Enter the number of bottles that you wish to purchase. By default the quantity is set to 1, but that is easy to change. Click the button “buy” to confirm.

    A window will pop up asking if you wish to continue shopping or go to the shopping basket. Repeat this process until you have everything that you may want.

    When you have finished choosing all your wines, go to the shopping basket page. Once you get there, make sure that you correctly have all your items. This page allows you to add or remove bottles and to delete an item if you made a mistake.

    Once you are sure that you have all the products you wanted, click the button “checkout” to start the payment process.
    Firstly, you start by logging in. If you are already a client, enter your user details as per normal. If this is your first time, please enter your details to create an account with us. Creating an account is totally free, and with each purchase that you make, you will earn points which can be exchanged for wine.

    Once logged in, we will ask you for your billing and delivery addresses.
    A warm reminder, the more information you can provide, the easier this will make your delivery.
    We will ask for a mobile number to contact you in case of emergency. As a general rule of thumb, our logistics partners can not call before making the drop off.

    Choose your prefered payment method: Credit card, bank transfer or Paypal
    Decántalo works with Adyen, a company that specialises in safe international transactions that accepts all types of payment.

    Your order has now been made. You can now receive your order from the comforts of your own home.

  • 2How to pay at decántalo.com?
    Decántalo entrusts its transactions to Adyen, a company that is specialised in managing international payments. Their mission is to offer maximum security and payment options to our customers.

    At Decántalo you can pay with a credit card, bank transfer or by Paypal.
    Adyen offers a series of local methods of payment depending on the country from where you are making the order. You will see a list of all the available options for your country at the moment of making the payment.

  • 3Is this payment system secure?
    Absolutely safe. We manage all our payments using the payment platforms of Adyen and Paypal, two large international companies that are specialised in the managing secure internet transactions.

    Payment management is performed using the secure servers of Adyen and Paypal, these are two platforms that show our system if the payment has been successfully made or not.
    This means, Decántalo does not know or store in any database your credit card details or Paypal account.

  • 4Problems with the order. What happens if the wine is bad?
    Here at Decántalo we sample the batches of wine that we frequently use, and thanks to our high product turnover, we are quickly able to detect if there is a problem.

    However, in some cases, it is possible that the bottle does not arrive in perfect condition. In this case, please contact our customer service department and we will replace the bottle free of charge or we will refund you the money for the price of the bottle.

  • 5Problems with the order. What happens if I received a broken bottle?
    The packaging we use to deliver our goods have been heavily thought about to avoid in transit breakages and our partners are fully aware of the fragility of the wine, but it is possibility that some bottles may arrive broken.

    If you receive a broken bottle, please don’t worry. We will replace the broken bottle for you or give you a refund. For more information about what to do in the case of a broken bottle, please see our shipping page.

  • 6I don’t live in Spain, can I still make an order?

    Yes, of course!

    Decántalo sends orders all over the EU and to Switzerland.
    Please have a look at our shipping page for information about costs and delivery times for your country.

  • 7Can I send my order as a gift?
    Yes, at the moment of completing the order, you can select the option “this is a gift”.

    We will ask you for the address where you would like the order to be delivered, and we will not attach any receipts for purchases made in this manner.

    Furthermore, you can add if you like a gift card that we will be sent alongside with your wines. In this 200g printed card, you can write a personalised message to a family member, friend or client.
    This will create a totally personalised and unique gift.

  • 8What exactly is ‘en primeur’ wine?
    Buying en primeur wine consists of acquiring the wine much earlier than normal, in most cases, this is more than one year before the wine is available to be purchased on the market.
    Buying en primeur offers two great advantages:.

    You are guaranteed the availability of the wine. It is perfectly normal that certain prestigious wines are practically sold out by this method, and once released onto the market the wines very quickly disappear.
    Buying en primeur, enables you to secure some of the most sought after wines around.

    You purchase the wine at a fixed and cheaper price. En primeur wines increase in price by two or three times when they enter the general market, this is because of many factors such as availability, the quality of the vintage, the wine’s rating and any prizes that it may have been awarded.

  • 9How does en primeur sales work at Decántalo?
    It is very easy. Purchase online the wines that you would like. You can buy a pack or single units. Be careful though, some wines have a limited availability, therefore we recommend to place your order as early as possible in order to not miss out.

    At the moment of purchasing the wine, you pay only for the wine. This means, when the winery sends us your order, you will receive an email to pay for the transport costs, and subsequently, we will send the wine to your house for you to enjoy at your own leisure.
    Our en primeur wines are excluded from transport offers.

  • 10When does the sale for en primeur wines end?
    The sale for this type of wine will end when all the wine have run out. Nonetheless, if there are some wines that have not been sold, the sale will finish on the 30th of August. These wines will be available again for purchase when released to the market, at its original price.